Troubleshooting Tips

Problem

Solution

1. Be sure you are registered for the course.
2. Check the date that classes begin. Many courses are not available until the first official day of classes.
3. Check from another computer. It could be that the computer you’re accessing Blackboard from has a firewall installed. (This is especially likely if you’re accessing it from work.) To be able to see your course, you will need to disable the firewall or to open up port 8085.
4. If you’re still having problems, contact the HelpDesk.

I can't access Campus Pipeline from my home system and my Internet Service Provider is MSN or Earthlink

Earthlink / Mindspring and older versions of AOL browsers don't work with Campus Pipeline. Minimize your Earthlink / Mindspring or AOL browser and access Pipeline with Internet Explorer

My username and password information does not log me into Campus Pipeline

Click on the "forgot username" or "forgot password" link under the Campus Pipeline log in box to reset your password or retrieve your username.

I can't use my Campus Pipeline email. I log in okay, but when I click on the email icon, nothing happens

You probably have software installed that blocks ads and/or pop-up windows. Campus Pipeline uses pop-up windows for email, so by blocking all pop-ups, you?re also disabling your email. You need to turn the ad-blocking software off or remove it from your computer.

I can not open an email attachment that was sent to me

The most common reason for not being able to open an attachment that was sent to you is because you do not have the right software application on your computer. You will need to reply to the author asking him/her to resend the attachment as well as informing you as to how the file was created. If you know the document is a word processor file, tell the author what word processing program you have. He/she can probably easily translate and send the attachment back to you. If the file is a graphic, as long as it is a jpg or gif, your browser should be able to open it.

I am not receiving email from my instructor or an individual user, but I receive all other email.

You may have accidentally blocked email from your instructor or another individual.

Try this:

1. Log into Pipeline and click on the Email icon
2. Click on the "Options" tab
3. Click on "Blocked Addresses"
4. See if your instructor's email address or another user is in the "Blocked Addresses" box.
5. If it is, click on the address to select it with your mouse.
6. Click on "Remove". You should no longer see the email address in the "Blocked Addresses" box.

I'm sending my files through the Digital Drop Box but my instructor is not receiving them.

Be sure you click on the "Send File" button and NOT the "Add File" button in the Digital Drop Box. If you click on "Add File" your instructor will not receive the file

All of my courses that I am enrolled in don't appear under the My Courses tab.

You must call or email the helpdesk and provide your Campus Pipeline username. Helpdesk staff will rectify the problem